Refund Policy

At MomentPanel, we’re a small and growing product, and our focus is simple: making sure customers feel happy with what they receive.

We care deeply about customer satisfaction and we’ll always do our best to resolve any issues fairly and quickly.

Personalised Digital Products

Because our products are personalised (including MomentPanels and video montages), they are usually created specifically for you and your group. For this reason, refunds are not automatically available once a MomentPanel has been created or shared.

That said, we’re still in our early foundation stage, and we understand that things don’t always go perfectly. We will always consider refund requests on a case-by-case basis, and our priority is finding a fair outcome and making things right wherever possible.

Our Approach

• We want every customer to feel genuinely happy with their MomentPanel
• If something isn’t right, we’ll aim to fix it or improve it first
• Refunds may be offered where there is a genuine issue or service failure
• We remain flexible as we continue to improve the product and experience

When We May Offer a Refund

• Duplicate or incorrect charges
• Technical issues preventing access that cannot be resolved
• Failure to deliver the product due to an error on our side
• Orders that have not significantly entered production

Timeframe

Refund requests should be made within 14 days of purchase so we can resolve issues quickly.

Contact Us

If you need help or want to request a refund, please email us at hello@momentpanel.com.

Please include your order details and a short explanation of the issue.

We aim to respond within 2–3 working days.

Final Note

We’re building MomentPanel carefully, and every customer matters to us. If something isn’t right, please contact us first — we’ll always try to make it right.